Update timeline
- investigating Apr 16, 2026, 12:56 PM UTC
We’re currently investigating an issue where a specific set of stocks is temporarily not tradable. Some users may be unable to place buy/sell orders for the affected instruments. Our team is working to restore normal trading as quickly as possible, and we’ll provide an update as soon as we have more information.
- investigating Apr 16, 2026, 01:05 PM UTC
We are continuing to investigate this issue.
- identified Apr 16, 2026, 02:07 PM UTC
The root cause has been identified; the issue is third-party related.
- identified Apr 16, 2026, 02:07 PM UTC
We're working closely with the affected vendor on resolving the incident as soon as possible.
- identified Apr 16, 2026, 02:10 PM UTC
We’re currently awaiting the fix from the vendor to restore tradability and will share updates as soon as we have them.
- resolved Apr 17, 2026, 07:02 AM UTC
This incident has been resolved.
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