BigLeaf Outage History
BigLeaf is up right nowPingoru has recorded 53 incidents for BigLeaf: 9 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 3 | 15 of 744 (2%) |
| November 2026 | 0 | 0 of 44 (0%) |
Incidents, newest first
Minor October 21, 2026 Network Performance Issues - NYC 3h 34m Gateway Cluster: New York, NY
Started Oct 21, 2026, 06:17 PM UTC· resolved Oct 21, 2026, 09:51 PM UTC
- monitoring Oct 21, 2026, 06:17 PM UTC
A subset of customers served out of the NYC region may have experienced some packet loss and congestion 12:53PM EDT to 1:16PM EDT to due to an upstream network provider issue. At this time the issues have stabilized while our Network Operations group continues to monitor.
- monitoring Oct 21, 2026, 06:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 21, 2026, 06:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2026, 09:51 PM UTC
This incident has been resolved.
Minor October 21, 2026 Network Performance Issues - NYC 22m
Started Oct 21, 2026, 04:54 PM UTC· resolved Oct 21, 2026, 05:16 PM UTC
- resolved Oct 21, 2026, 05:00 PM UTC
On October 21st Bigleaf Networks and a subset of Bigleaf customer sites/circuits were impacted by connectivity issues due to a misconfiguration with an upstream peering provider in our NYC PoP. Time of impact: 10/21 - 12:54 PM EDT to 1:16 PM EDT Per the upstream peering provider, the issues were caused by a misconfiguration at the peering location and impacted much of the connectivity with the NYIIX/Telehouse peering facility in NYC where many networks and cloud connectivity converge. Although the instance of impact with this peering provider is significant, Bigleaf Networks was able to rely on alternative providers and paths to route around these issues once they were detected. A subset of Bigleaf customers were impacted by these events during those routing changes and avoiding this affected network path - which resulted in some sites or circuits losing connectivity for 2-5 minutes during the affected time of impact above. At this time, our team has confirmed with the upstream peering provider that issues have been resolved but we continue to monitor closely.
Minor October 20, 2026 Network Connectivity Issues - NYC 11h 29m
Started Oct 20, 2026, 12:32 AM UTC· resolved Oct 20, 2026, 12:01 PM UTC
- resolved Oct 20, 2026, 12:30 AM UTC
On October 19th, 20th, and 22nd, Bigleaf Networks and a subset of Bigleaf customer sites/circuits in our NYC PoP were impacted by connectivity issues with an upstream network and backbone provider due a series of power failures at an upstream facility in NYC. Times of impact: 10/19 - 8:32 PM EDT to 1:14 AM EDT 10/20 - 4:56 PM EDT to 1:31 AM EDT 10/22 - 6:43 AM EDT to 8:01 AM EDT Per the upstream providers that were impacted, their datacenter/network facility in NYC lost their powergrid on 10/19 and have had several other power/backup generator issues following the initial failure. Although the instances of downtime with this provider are significant, Bigleaf Networks was able to rely on alternative providers and paths to route around these issues once they were detected. A subset of Bigleaf customers were impacted by these events during those routing changes and avoiding this affected network path - which resulted in some sites or circuits losing connectivity for 2-5 minutes during those affected times of impact above. At this time, our team is working closely with the upstream provider to ensure all related issues are resolved and we continue to monitor closely.
Critical September 11, 2026 Bigleaf Cloud Connect Dashboard DOWN 2h 56m Web Dashboard
Started Sep 11, 2026, 01:34 PM UTC· resolved Sep 11, 2026, 04:31 PM UTC
- investigating Sep 11, 2026, 01:34 PM UTC
We are currently investigating connectivity to the Bigleaf Cloud Connect Dashboard. Network connectivity should not affected.
- identified Sep 11, 2026, 02:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 11, 2026, 02:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 04:31 PM UTC
This incident has been resolved.
Minor July 8, 2026 Bigleaf Cloud Connect Dashboard and API functionality 1h 16m Web Dashboard, Other
Started Jul 08, 2026, 04:55 PM UTC· resolved Jul 08, 2026, 06:11 PM UTC
- investigating Jul 08, 2026, 04:55 PM UTC
We are currently investigating an issue with Bigleaf Cloud Connect Dashboard reporting on CPE and API functionality. Note: Network traffic and connectivity should not be impacted.
- resolved Jul 08, 2026, 06:11 PM UTC
This incident has been resolved.
Minor June 18, 2026 Network Performance Issues - NYC 4h 7m Gateway Cluster: New York, NY
Started Jun 18, 2026, 02:39 PM UTC· resolved Jun 18, 2026, 06:46 PM UTC
- investigating Jun 18, 2026, 02:39 PM UTC
We are currently investigating network congestion issues that are affecting a subset of customers served out of our NYC gateway cluster. Customer sites may see performance impact over some ISP circuits, causing intermittent packet loss and latency.
- identified Jun 18, 2026, 03:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 05:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 06:46 PM UTC
This incident has been resolved.
Notice April 30, 2026 Network Performance Issues - ATL 2h 6m Gateway Cluster: Atlanta, GA
Started Apr 30, 2026, 05:53 PM UTC· resolved Apr 30, 2026, 08:00 PM UTC
- investigating Apr 30, 2026, 05:53 PM UTC
We are currently investigating network congestion issues that are impacting a small subset of sites connected to our ATL gateway cluster. To verify if your site is impacted after logging into the Bigleaf Cloud Connect dashboard, follow this link to a filtered list of your accessible sites that are impacted by these issues.
- monitoring Apr 30, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 08:00 PM UTC
This incident has been resolved.
Minor February 20, 2026 Network Performance Issues - LAX 2h 29m Gateway Cluster: Los Angeles, CA
Started Feb 20, 2026, 07:00 PM UTC· resolved Feb 20, 2026, 09:30 PM UTC
- investigating Feb 20, 2026, 07:00 PM UTC
We are currently investigating network congestion issues that are impacting a subset of sites connected to our LAX gateway cluster.
- monitoring Feb 20, 2026, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 09:30 PM UTC
This incident has been resolved.
Notice December 4, 2025 Network Performance Issues - LAX 3h 36m Gateway Cluster: Los Angeles, CA
Started Dec 04, 2025, 07:31 PM UTC· resolved Dec 04, 2025, 11:08 PM UTC
- monitoring Dec 04, 2025, 07:31 PM UTC
A small subset of customers served out of our Los Angeles PoP may have experienced one minute of service interruption or missing performance metrics between 11:02am and 11:05am PST after an emergency change was made to avoid an upstream provider with congestion issues. We are continuing to monitor network performance after these changes, and all connectivity in this region should be performing as expected.
- resolved Dec 04, 2025, 11:08 PM UTC
This incident has been resolved.
Minor October 2, 2025 Bigleaf Cloud Connect Dashboard Slow or Unresponsive 2h 3m Web Dashboard
Started Oct 02, 2025, 07:54 PM UTC· resolved Oct 02, 2025, 09:57 PM UTC
- investigating Oct 02, 2025, 07:54 PM UTC
We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive.
- monitoring Oct 02, 2025, 08:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 09:57 PM UTC
This incident has been resolved.
Notice September 26, 2025 Emergency Maintenance - Seattle PoP 3h 28m Gateway Cluster: Seattle, WA
Started Sep 26, 2025, 05:01 PM UTC· resolved Sep 26, 2025, 08:30 PM UTC
- investigating Sep 26, 2025, 05:01 PM UTC
We will be undergoing emergency maintenance in our Seattle Gateway Cluster. Expected Impact: No network connectivity impact is expected If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.
- monitoring Sep 26, 2025, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 08:30 PM UTC
This incident has been resolved.
Notice September 18, 2025 Bigleaf Cloud Connect Dashboard Slow or Unresponsive 1h 8m Web Dashboard
Started Sep 18, 2025, 04:19 PM UTC· resolved Sep 18, 2025, 05:28 PM UTC
- investigating Sep 18, 2025, 04:19 PM UTC
We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive. Customer and network traffic is unaffected.
- monitoring Sep 18, 2025, 04:53 PM UTC
We have taken steps to mitigate this issue and are seeing improved response times. We are continuing to monitor the situation.
- resolved Sep 18, 2025, 05:28 PM UTC
This incident has been resolved.
Major September 12, 2025 Missing Site Metrics 1h 48m Web Dashboard, Site and Circuit Alerts
Started Sep 12, 2025, 12:41 PM UTC· resolved Sep 12, 2025, 02:30 PM UTC
- investigating Sep 12, 2025, 12:41 PM UTC
We are currently investigating an issue with missing metrics and reporting in the Bigleaf Cloud Connect Dashboard.
- monitoring Sep 12, 2025, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 02:30 PM UTC
This incident has been resolved.
Minor September 11, 2025 Emergency Maintenance - Frankfurt, DE Gateway Cluster 1h 33m Gateway Cluster: Frankfurt, DE
Started Sep 11, 2025, 08:07 PM UTC· resolved Sep 11, 2025, 09:41 PM UTC
- investigating Sep 11, 2025, 08:07 PM UTC
We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.
- monitoring Sep 11, 2025, 08:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 09:41 PM UTC
This incident has been resolved.
Minor August 22, 2025 Bigleaf Cloud Connect Dashboard DOWN 1h 8m Web Dashboard
Started Aug 22, 2025, 05:31 PM UTC· resolved Aug 22, 2025, 06:39 PM UTC
- investigating Aug 22, 2025, 05:31 PM UTC
We are currently investigating slowness and intermittent responsiveness with our Bigleaf Cloud Connect Dashboard. Network connectivity is not affected.
- monitoring Aug 22, 2025, 05:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2025, 06:39 PM UTC
This incident has been resolved.
Major August 8, 2025 Bigleaf Cloud Connect Dashboard Down 36m Web Dashboard, Site and Circuit Alerts
Started Aug 08, 2025, 05:58 PM UTC· resolved Aug 08, 2025, 06:34 PM UTC
- investigating Aug 08, 2025, 05:58 PM UTC
We are currently investigating this issue.
- monitoring Aug 08, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 08, 2025, 06:34 PM UTC
This incident has been resolved.
Notice July 23, 2025 Network Performance Issues - DAL 54m Gateway Cluster: Dallas, TX
Started Jul 23, 2025, 03:14 PM UTC· resolved Jul 23, 2025, 04:09 PM UTC
- monitoring Jul 23, 2025, 03:14 PM UTC
A small subset of customers served out of our Dallas PoP may experience up to two brief periods of packet loss as our team investigates and works to resolve an issue.
- resolved Jul 23, 2025, 04:09 PM UTC
This incident has been resolved.
Minor July 7, 2025 Network Performance Issues - ATL 1h 14m Web Dashboard, Site and Circuit Alerts
Started Jul 07, 2025, 06:00 PM UTC· resolved Jul 07, 2025, 07:15 PM UTC
- investigating Jul 07, 2025, 06:00 PM UTC
We are currently investigating an issue impacting a small subset of sites in Atlanta where site and circuit status shows incorrect status of 'offline'. Connectivity and traffic should be functioning as normal despite the alerts, but there may be some brief periods of packet loss while resolving the false alerting issues.
- identified Jul 07, 2025, 06:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 07, 2025, 06:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2025, 07:15 PM UTC
This incident has been resolved.
Minor July 2, 2025 Bigleaf Cloud Connect - Site Configuration Changes 1h 10m Web Dashboard
Started Jul 02, 2025, 10:19 PM UTC· resolved Jul 02, 2025, 11:30 PM UTC
- investigating Jul 02, 2025, 10:19 PM UTC
We are currently investigating an issue that is preventing any site configuration changes in the Bigleaf Cloud Connect dashboard from applying the updates to deployed Bigleaf Routers. There should be no impact to site connectivity or alerting.
- monitoring Jul 02, 2025, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 11:30 PM UTC
This incident has been resolved.
Critical June 20, 2025 Bigleaf Alert Emails 4d 1h Site and Circuit Alerts
Started Jun 20, 2025, 07:50 PM UTC· resolved Jun 24, 2025, 09:42 PM UTC
- investigating Jun 20, 2025, 07:50 PM UTC
We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.
- identified Jun 20, 2025, 08:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 20, 2025, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 20, 2025, 10:24 PM UTC
We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix. Current Impact: - To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected. - Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations. - Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.
- resolved Jun 24, 2025, 09:42 PM UTC
This incident has been resolved.
Minor June 20, 2025 Bigleaf Support Emails 2h 42m Other
Started Jun 20, 2025, 07:30 PM UTC· resolved Jun 20, 2025, 10:13 PM UTC
- investigating Jun 20, 2025, 07:30 PM UTC
Emails to our primary [email protected] are currently being denied - our team can be reached at our alternative email [email protected]. Our Support Line is up as normal, as well as our Chat and Web ticket submission.
- identified Jun 20, 2025, 08:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 20, 2025, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 10:13 PM UTC
This incident has been resolved.
Minor June 20, 2025 Network Performance Issues - ATL 1h 31m Gateway Cluster: Atlanta, GA
Started Jun 20, 2025, 06:52 PM UTC· resolved Jun 20, 2025, 08:24 PM UTC
- investigating Jun 20, 2025, 06:52 PM UTC
We are currently investigating network congestion issues that are impacting a subset of sites connected to our Atlanta gateway cluster.
- monitoring Jun 20, 2025, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 08:24 PM UTC
This incident has been resolved.
Notice May 30, 2025 Backup-Only Circuits 'Down' in BCC 1h 9m Gateway Cluster: Ashburn, VA, Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX and 10 more
Started May 30, 2025, 04:15 PM UTC· resolved May 30, 2025, 05:24 PM UTC
- identified May 30, 2025, 04:15 PM UTC
Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline. A fix to this issue is currently being pushed out to resolve the issue.
- monitoring May 30, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 30, 2025, 05:24 PM UTC
This incident has been resolved.
Minor May 28, 2025 Network Performance Issues - Frankfurt, DE 4h 1m Gateway Cluster: Frankfurt, DE
Started May 28, 2025, 02:07 PM UTC· resolved May 28, 2025, 06:08 PM UTC
- investigating May 28, 2025, 02:07 PM UTC
We are currently investigating network congestion issues that are impacting a subset of sites connected to our Frankfurt gateway cluster.
- resolved May 28, 2025, 06:08 PM UTC
This incident has been resolved.
Notice February 3, 2025 Network Performance Issues - NYC 10m
Started Feb 03, 2025, 08:12 AM UTC· resolved Feb 03, 2025, 08:22 AM UTC
- resolved Feb 03, 2025, 08:30 AM UTC
Customers connected to our NYC gateway clusters may have experienced up to two brief periods of packet loss between 12:12am PST and 12:22am PST.