BigLeaf Outage History
BigLeaf is up right nowPingoru has recorded 53 incidents for BigLeaf: 9 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 3 | 15 of 744 (2%) |
| November 2026 | 0 | 0 of 45 (0%) |
Incidents, newest first
Notice January 31, 2025 Network Performance Issues - NYC/CHI 1h 15m Gateway Cluster: Chicago, IL, Gateway Cluster: New York, NY
Started Jan 31, 2025, 09:01 PM UTC· resolved Jan 31, 2025, 10:17 PM UTC
- investigating Jan 31, 2025, 09:01 PM UTC
We are currently investigating network congestion issues that are impacting a subset of sites connected to our NYC and CHI gateway clusters.
- monitoring Jan 31, 2025, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 10:17 PM UTC
This incident has been resolved.
Notice January 22, 2025 Bigleaf Support Line Issues 7h 33m Gateway Cluster: Ashburn, VA, Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX and 11 more
Started Jan 22, 2025, 07:08 PM UTC· resolved Jan 23, 2025, 02:42 AM UTC
- investigating Jan 22, 2025, 07:08 PM UTC
We are experiencing some issues with our phone system provider that may cause difficulty in contacting Bigleaf Technical Support. Inbound calls to our main phone numbers at (888) 244-3133 and (503) 985-8298 may be affected. If you are experiencing this, please email our Support team at [email protected]. Our team is monitoring the emails, ticket requests, and voicemails. If you are experiencing an urgent issue please contact us immediately via email and we will contact you as soon as possible. Future updates will be posted here. Thanks for your patience!
- monitoring Jan 23, 2025, 12:56 AM UTC
Our Bigleaf team is continuing to monitor an on-going issue with inbound call routing, but at this time we are only seeing some intermittent problems reaching Bigleaf via our (888) 244-3133 and (503) 985-8298 numbers.
- resolved Jan 23, 2025, 02:42 AM UTC
Our phone service provider has resolved the issue and inbound call service is functioning normally. We apologize for any inconvenience.
Minor January 14, 2025 Network Performance Issues - NYC/CHI 1h 38m Gateway Cluster: Chicago, IL, Gateway Cluster: New York, NY
Started Jan 14, 2025, 09:47 PM UTC· resolved Jan 14, 2025, 11:26 PM UTC
- investigating Jan 14, 2025, 09:47 PM UTC
We are currently investigating network congestion issues that are impacting a subset of sites connected to our NYC and CHI gateway clusters.
- monitoring Jan 14, 2025, 10:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 11:26 PM UTC
This incident has been resolved.
Critical January 1, 2025 Site and circuit alert emails delayed 1h 8m Site and Circuit Alerts
Started Jan 01, 2025, 12:41 AM UTC· resolved Jan 01, 2025, 01:49 AM UTC
- investigating Jan 01, 2025, 12:41 AM UTC
We've found a problem with site and circuit alert emails from your Bigleaf service. These alerts have been delayed for the last 40 minutes. Production traffic is not impacted. We plan to provide an update on this incident within an hour.
- resolved Jan 01, 2025, 01:49 AM UTC
We have identified the root cause and deployed a fix for the problem. All site and circuit alerts should now be sent out successfully.