Resolved after 3 hours 34 minutes, affecting Gateway Cluster: New York, NY, on October 21, 2026.
We are continuing to monitor for any further issues.
Affected components
Gateway Cluster: New York, NY
Update timeline
- monitoring Oct 21, 2026, 06:17 PM UTC
A subset of customers served out of the NYC region may have experienced some packet loss and congestion 12:53PM EDT to 1:16PM EDT to due to an upstream network provider issue. At this time the issues have stabilized while our Network Operations group continues to monitor.
- monitoring Oct 21, 2026, 06:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 21, 2026, 06:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2026, 09:51 PM UTC
This incident has been resolved.
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