BigCommerce incident

Search document updates delays in Control Panel experience.

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on August 27, 2026 affecting Control Panel, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 12:16 PM UTC
Resolved
Aug 27, 2026, 12:44 PM UTC
Duration
28m
Detected by Pingoru
Aug 27, 2026, 12:16 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Aug 27, 2026, 12:16 PM UTC

    European merchants may experience minor delays in search document updates during Control Panel interaction.

  2. monitoring Aug 27, 2026, 12:20 PM UTC

    We identified the root cause, mitigated the issue, and will continue to monitor the situation.

  3. resolved Aug 27, 2026, 12:44 PM UTC

    The issue has been fully mitigated, and users should no longer be affected.