BigCommerce incident

B2B Custom Checkout and Required Form Fields

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on September 12, 2025 affecting B2B Edition - Dashboard and B2B Edition - Buyers Portal, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 09:48 PM UTC
Resolved
Sep 12, 2025, 10:50 PM UTC
Duration
1h 1m
Detected by Pingoru
Sep 12, 2025, 09:48 PM UTC

Affected components

B2B Edition - DashboardB2B Edition - Buyers Portal

Update timeline

  1. investigating Sep 12, 2025, 09:48 PM UTC

    We are currently investigating an issue affecting B2B Custom Checkout. Customers are unable to proceed with checkout when required custom form fields are present. Our engineering team has identified recent changes that may be related and is actively working on a fix. We will provide updates as they become available.

  2. investigating Sep 12, 2025, 09:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 12, 2025, 10:27 PM UTC

    Commerce engineers have identified a potential solution and are actively working on resolving the issue.

  4. resolved Sep 12, 2025, 10:50 PM UTC

    Commerce engineers have resolved the issue with Required Form Fields impacting B2B Custom Checkout.