BigCommerce incident

Meta CAPI Event Outage. Meta Pixel Still Functional.

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on September 12, 2025 affecting Reporting & Analytics, lasting 8d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 10:17 PM UTC
Resolved
Sep 21, 2025, 12:02 AM UTC
Duration
8d 1h
Detected by Pingoru
Sep 12, 2025, 10:17 PM UTC

Affected components

Reporting & Analytics

Update timeline

  1. investigating Sep 12, 2025, 10:17 PM UTC

    Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.

  2. investigating Sep 12, 2025, 10:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2025, 02:08 PM UTC

    The issue has been identified and a fix is being implemented. We are continuing to work with Meta on fully resuming CAPI events.

  4. identified Sep 19, 2025, 06:30 PM UTC

    We have submitted the required verification materials to Meta. Their review is in progress and we will restore CAPI eventing as soon as possible.

  5. resolved Sep 21, 2025, 12:02 AM UTC

    This incident has been resolved.