BigCommerce incident

Payments with Paypal

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on October 13, 2025 affecting Checkout & Payment Processing, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 02:58 PM UTC
Resolved
Oct 13, 2025, 03:40 PM UTC
Duration
42m
Detected by Pingoru
Oct 13, 2025, 02:58 PM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Oct 13, 2025, 02:58 PM UTC

    Commerce engineers are investigating reports processing payments with Paypal for a subset of stores

  2. identified Oct 13, 2025, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 13, 2025, 03:40 PM UTC

    This incident has been resolved.