BigCommerce experienced a minor incident on October 14, 2025 affecting Checkout & Payment Processing, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout & Payment Processing
Update timeline
- investigating Oct 14, 2025, 12:05 PM UTC
Commerce engineers are investigating reports where customers are not able to complete checkout on a subset of stores.
- identified Oct 14, 2025, 12:11 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 14, 2025, 12:55 PM UTC
This incident has been resolved.