BigCommerce experienced a minor incident on October 20, 2025 affecting Storefront, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Storefront
Update timeline
- investigating Oct 20, 2025, 09:53 PM UTC
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
- monitoring Oct 20, 2025, 10:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:25 PM UTC
Commerce engineers observed an elevated error rate affecting a subset of stores beginning at 21:40 UTC. Action was taken and at 21:55 error rates have returned to normal.