BigCommerce incident

Merchants can't login to their Control Panel

Critical Resolved View vendor source →

BigCommerce experienced a critical incident on October 30, 2025 affecting Control Panel, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 04:48 PM UTC
Resolved
Oct 30, 2025, 07:40 PM UTC
Duration
2h 51m
Detected by Pingoru
Oct 30, 2025, 04:48 PM UTC

Affected components

Control Panel

Update timeline

  1. identified Oct 30, 2025, 04:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 30, 2025, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 07:40 PM UTC

    Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.