BigCommerce incident

Order Webhook Delivery issue in APAC region

Major Resolved View vendor source →

BigCommerce experienced a major incident on November 3, 2025 affecting API & Webhooks, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:54 PM UTC
Resolved
Nov 03, 2025, 04:11 PM UTC
Duration
1h 17m
Detected by Pingoru
Nov 03, 2025, 02:54 PM UTC

Affected components

API & Webhooks

Update timeline

  1. investigating Nov 03, 2025, 02:54 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 03, 2025, 02:55 PM UTC

    BigCommerce engineers are investigating an issue with Order Webhook delivery on APAC stores

  3. identified Nov 03, 2025, 03:28 PM UTC

    BigCommerce engineers have identified the issue impacting webhook delivery and are implementing a fix

  4. monitoring Nov 03, 2025, 03:54 PM UTC

    BigCommerce engineers have implemented a fix and are observing successful webhook deliveries.

  5. resolved Nov 03, 2025, 04:11 PM UTC

    BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.