BigCommerce experienced a minor incident on November 11, 2025 affecting Storefront, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2025, 12:23 PM UTC
We’re currently investigating an issue causing 503 errors on API and storefront requests. This includes degraded performance on some storefronts and failures for API requests. Our team is working to identify the root cause and restore normal service as quickly as possible.
- investigating Nov 11, 2025, 01:02 PM UTC
We are continuing to investigate this issue.
- investigating Nov 11, 2025, 01:39 PM UTC
We are continuing to investigate this issue.
- investigating Nov 11, 2025, 02:19 PM UTC
The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies. We’re actively working toward a resolution and will provide another update as soon as progress is made.
- investigating Nov 11, 2025, 02:57 PM UTC
We are continuing to investigate this issue.
- investigating Nov 11, 2025, 03:33 PM UTC
The issue causing 503 responses on API and storefront requests persists. Our engineers are still investigating underlying infrastructure components and potential upstream dependencies. We’re actively working toward a resolution and will provide another update as soon as progress is made.
- identified Nov 11, 2025, 04:02 PM UTC
BigCommerce engineers have identified the root cause of the issue and are working to resolve it. We will provide updates as they come through.
- identified Nov 11, 2025, 04:44 PM UTC
BigCommerce engineers are currently deploying a fix across our platform and HTTP 503 errors have decreased significantly. We will continue deploying to the remainder of our platform and will provide additional information as progress continues.
- monitoring Nov 11, 2025, 05:30 PM UTC
BigCommerce engineers have completed deploying a fix across the platform and are no longer observing HTTP 503 errors for API requests. We will continue to provide updates as they come through.
- resolved Nov 11, 2025, 05:59 PM UTC
BigCommerce engineers were notified of an issue causing HTTP 503 errors over the API at approximately 11:57 UTC. A fix completed rolling out at 17:27 UTC and we no longer observed HTTP 503 errors over the API and all systems are fully operational.