BigCommerce incident

Intermittent Availability Issues

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on November 11, 2025 affecting API & Webhooks and Storefront, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 06:59 PM UTC
Resolved
Nov 11, 2025, 07:28 PM UTC
Duration
29m
Detected by Pingoru
Nov 11, 2025, 06:59 PM UTC

Affected components

API & WebhooksStorefront

Update timeline

  1. investigating Nov 11, 2025, 06:59 PM UTC

    Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

  2. monitoring Nov 11, 2025, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 11, 2025, 07:28 PM UTC

    Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 18:49 UTC. Action was taken and error rates returned to normal at 19:05 UTC. All systems are fully operational.