BigCommerce incident

Intermittent Availability Issues

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on November 13, 2025 affecting Storefront, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 04:20 PM UTC
Resolved
Nov 13, 2025, 05:24 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 13, 2025, 04:20 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Nov 13, 2025, 04:20 PM UTC

    BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

  2. identified Nov 13, 2025, 04:56 PM UTC

    BigCommerce engineers have found the root cause of the issue and are deploying a fix. We will provide more information shortly.

  3. monitoring Nov 13, 2025, 05:15 PM UTC

    BigCommerce engineers have completed deploying a fix across the platform and are no longer observing elevated errors. We will continue to provide updates as they come through.

  4. resolved Nov 13, 2025, 05:24 PM UTC

    BigCommerce engineers were alerted to elevated storefront errors starting around 15:35 UTC. The issue was resolved at 17:05 UTC and all systems are fully operational.