BigCommerce incident

Elevated Response Times

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on November 28, 2025 affecting Storefront, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 04:19 PM UTC
Resolved
Nov 28, 2025, 07:41 PM UTC
Duration
3h 22m
Detected by Pingoru
Nov 28, 2025, 04:19 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Nov 28, 2025, 04:19 PM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores. We will provide an update shortly.

  2. identified Nov 28, 2025, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 28, 2025, 05:23 PM UTC

    Response times and error rates are back within normal ranges. We will continue to monitor and provide regular updates.

  4. monitoring Nov 28, 2025, 05:59 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 28, 2025, 07:41 PM UTC

    This incident has been resolved.