BigCommerce incident

Data processing delay in Analytics report

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on November 28, 2025 affecting Reporting & Analytics, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 07:14 PM UTC
Resolved
Nov 28, 2025, 11:24 PM UTC
Duration
4h 9m
Detected by Pingoru
Nov 28, 2025, 07:14 PM UTC

Affected components

Reporting & Analytics

Update timeline

  1. investigating Nov 28, 2025, 07:14 PM UTC

    BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

  2. investigating Nov 28, 2025, 11:21 PM UTC

    This incident has been resolved as of 22:11 UTC and services are operating normally.

  3. investigating Nov 28, 2025, 11:23 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 28, 2025, 11:24 PM UTC

    This incident has been resolved.