BigCommerce incident

Stores unavailable - 500 error on storefront

Critical Resolved View vendor source →

BigCommerce experienced a critical incident on December 5, 2025 affecting API & Webhooks and Control Panel and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:00 AM UTC
Resolved
Dec 05, 2025, 09:21 AM UTC
Duration
21m
Detected by Pingoru
Dec 05, 2025, 09:00 AM UTC

Affected components

API & WebhooksControl PanelStorefront

Update timeline

  1. investigating Dec 05, 2025, 08:57 AM UTC

    We are investigating an issue where storefronts are returning a 500 error

  2. identified Dec 05, 2025, 09:00 AM UTC

    We are working with a primary network provider to resolve the storefront and control panel availability issues.

  3. identified Dec 05, 2025, 09:05 AM UTC

    We are working with a primary network provider to resolve the storefront and control panel availability issues. API traffic and Webhooks are unaffected.

  4. identified Dec 05, 2025, 09:05 AM UTC

    We are working with a primary network provider to resolve the storefront and control panel availability issues. API traffic and Webhooks are unaffected.

  5. monitoring Dec 05, 2025, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 05, 2025, 09:21 AM UTC

    This incident has been resolved.