BigCommerce incident

Payments with Authorize.net

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on December 22, 2025 affecting Checkout & Payment Processing, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 03:43 PM UTC
Resolved
Dec 22, 2025, 03:55 PM UTC
Duration
12m
Detected by Pingoru
Dec 22, 2025, 03:43 PM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Dec 22, 2025, 03:43 PM UTC

    Commerce engineers are investigating reports of payment processing issues when using Authorize.net for a subset of stores

  2. identified Dec 22, 2025, 03:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 22, 2025, 03:55 PM UTC

    This incident has been resolved.