BigCommerce experienced a minor incident on December 25, 2025 affecting API & Webhooks, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
API & Webhooks
Update timeline
- identified Dec 25, 2025, 05:06 PM UTC
Commerce engineers have received reports of some customers experiencing issues with login via GraphQL. The problematic release has been identified and a fix is being tested.
- identified Dec 25, 2025, 07:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 25, 2025, 07:48 PM UTC
This incident has been resolved.