BigCommerce experienced a notice incident on December 29, 2025 affecting Checkout & Payment Processing, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout & Payment Processing
Update timeline
- investigating Dec 29, 2025, 03:00 AM UTC
Commerce engineers have received reports of some customers experiencing issues with payment setup during checkout, we're investigating the issue
- resolved Dec 29, 2025, 03:21 AM UTC
Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.