BigCommerce incident

Intermittent Availability Issues

Major Resolved View vendor source →

BigCommerce experienced a major incident on December 30, 2025 affecting Control Panel and Storefront, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2025, 11:41 AM UTC
Resolved
Dec 30, 2025, 02:18 PM UTC
Duration
2h 37m
Detected by Pingoru
Dec 30, 2025, 11:41 AM UTC

Affected components

Control PanelStorefront

Update timeline

  1. investigating Dec 30, 2025, 11:41 AM UTC

    BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores in the US region. We will provide an update shortly.

  2. investigating Dec 30, 2025, 12:07 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 30, 2025, 12:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Dec 30, 2025, 12:41 PM UTC

    We have restored service for approximately 50% of affected stores, and are working on restoring service for the remaining stores.

  5. monitoring Dec 30, 2025, 12:50 PM UTC

    All stores are now accessible

  6. resolved Dec 30, 2025, 02:18 PM UTC

    This incident has been resolved.