BigCommerce experienced a minor incident on January 8, 2026 affecting Checkout & Payment Processing, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout & Payment Processing
Update timeline
- investigating Jan 08, 2026, 03:41 PM UTC
Commerce engineers are investigating an issue involving checkouts using Catalyst. We will continue to provide updates as they come through.
- identified Jan 08, 2026, 03:46 PM UTC
Commerce engineers have identified the issue and are deploying a fix. We will continue to provide updates as they become available.
- monitoring Jan 08, 2026, 04:21 PM UTC
Commerce engineers have implemented a fix and are monitoring the results.
- resolved Jan 08, 2026, 04:49 PM UTC
Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.