BigCommerce incident

Elevated Error Rates when Connecting UPS Live Quotes

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on January 22, 2026 affecting Control Panel, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 06:41 PM UTC
Resolved
Jan 22, 2026, 08:04 PM UTC
Duration
1h 22m
Detected by Pingoru
Jan 22, 2026, 06:41 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Jan 22, 2026, 06:41 PM UTC

    Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.

  2. identified Jan 22, 2026, 07:49 PM UTC

    The issue has been identified and a fix is being rolled out.

  3. resolved Jan 22, 2026, 08:04 PM UTC

    This issue has been resolved.