BigCommerce incident

Slow checkout response times for a subset of stores

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on January 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 05:44 PM UTC
Resolved
Jan 29, 2026, 11:30 AM UTC
Duration
—
Detected by Pingoru
Jan 29, 2026, 05:44 PM UTC

Update timeline

  1. resolved Jan 29, 2026, 05:44 PM UTC

    Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.