BigCommerce experienced a minor incident on January 29, 2026 affecting Control Panel and Storefront, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Control PanelStorefront
Update timeline
- investigating Jan 29, 2026, 09:16 PM UTC
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
- identified Jan 29, 2026, 09:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 29, 2026, 10:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2026, 10:27 PM UTC
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:10 UTC. Action was taken and error rates returned to normal at 21:58 UTC. All systems are fully operational.