BigCommerce experienced a minor incident on May 21, 2026 affecting Reporting & Analytics, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 05:30 PM UTC
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.
- investigating May 21, 2026, 05:39 PM UTC
We are continuing to investigate this issue.
- identified May 21, 2026, 06:18 PM UTC
We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded. Affected areas: Visit reports and Conversion reports may show incomplete data for the impacted periods. The issue has been mitigated and processing has returned to normal.
- resolved May 21, 2026, 06:18 PM UTC
This incident has been resolved.