Bentley Systems incident
Notification Service - Email Notifications Failing in PROD
Resolved after 6 hours 19 minutes, affecting Deliverables Management, on October 23, 2026.
The service has been restored, and the issue has been resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 23, 2026, 08:36 AM UTC
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 23, 2026, 09:57 AM UTC
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 23, 2026, 11:58 AM UTC
Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Oct 23, 2026, 12:40 PM UTC
We have implemented the fix and are actively monitoring system performance to ensure continued stability. We will provide further updates if needed. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Oct 23, 2026, 02:56 PM UTC
The service has been restored, and the issue has been resolved. Thank you for your patience.
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