Benevity incident
Reporting Studio Performance Incident on June 12, 2025 – Resolved
Resolved on June 17, 2025.
Affected Product: Reporting Studio for Employee Engagement and Grants. On June 12, users experienced issues with Reporting Studio dashboards failing to load, timing out, or displaying incomplete data. This was due to a wider disruption affecting our vendor for the cloud data platform and business intelligence tool, which powers Reporting Studio. What happened: The vendor experienced a temporary service interruption that impacted data visualization and scheduled report delivery within Reporting Studio. Current status: As of 12:45 PM PT on the same day, the issue was resolved. Reporting Studio dashboards and filters are loading and functioning normally since then. Action recommended: If you rely on scheduled report deliveries, you may have received an error mail about your report delivery being disrupted. We recommend manually re-running any critical reports that may have been delayed or missed during the incident window.
Update timeline
- resolved Jun 17, 2025, 03:08 PM UTC
Affected Product: Reporting Studio for Employee Engagement and Grants. On June 12, users experienced issues with Reporting Studio dashboards failing to load, timing out, or displaying incomplete data. This was due to a wider disruption affecting our vendor for the cloud data platform and business intelligence tool, which powers Reporting Studio. What happened: The vendor experienced a temporary service interruption that impacted data visualization and scheduled report delivery within Reporting Studio. Current status: As of 12:45 PM PT on the same day, the issue was resolved. Reporting Studio dashboards and filters are loading and functioning normally since then. Action recommended: If you rely on scheduled report deliveries, you may have received an error mail about your report delivery being disrupted. We recommend manually re-running any critical reports that may have been delayed or missed during the incident window.
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