BenchPrep had 9 outages in the last 2 years totaling 120h 32m of downtime — averaging 0.4 incidents per month.
There were 9 BenchPrep outages since June 4, 2025 totaling 120h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue affecting a number of secondary course level feature accesses. We are currently testing a fix and expecting to restore functionality within the next 20 minutes.
A fix has been deployed and we are monitoring results.
This incident has been resolved.
We are currently investigating an issue with our 3rd party ticketing system. This does not affect any Admin or Learner facing applications. If you are unable to submit a support ticket via https://support.benchprep.com/new/ you can send an email via [email protected]
The issue has been resolved. Support tickets can be logged via https://support.benchprep.com/new/
We are actively investigating an issue with degraded performance within Console Admin Application. Learner facing application and other Admin applications are not affected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are actively investigating an issue affecting Boost Reporting Dashboard. The Learning Application and other admin tools are not affected.
The issue with Boost reporting has been identified and a fix is being implemented.
We have implemented a fix and are monitoring progress
We are continuing to monitor progress, with full resolution expected soon
This incident has been resolved.
We are currently investigating a performance degradation affecting our applications.
The issue has been identified and a fix is being implemented.
The issue has been resolved.
We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.
The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.
A fix has been implemented. We are monitoring the results and will provide further updates.
The resynchronization process is continuing and we are monitoring progress. Data in nearly all tables has been resynced to be up-to-date within customary latency. Two larger tables are up-to-date through 2025-10-18 06:58 UTC and continuing to catch up
This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 04:00:08 CST.
We are currently investigating an issue affecting Console Analytics. The Learning Application is not affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are completing an operational step resulting from earlier emergency maintenance. During this time, some users may experience temporary disruptions across multiple services. We anticipate the maintenance to be brief and expect services to stabilize within a few minutes
The maintenance completed. All learner facing and administrative applications are operational.
We are actively investigating an issue with degraded performance across our applications.
We're continuing to investigate the issue and are currently testing a potential change to improve connectivity.
A fix has been implemented, we have confirmed the applications are operational and we are monitoring current performance.
This incident has been resolved.