BenchPrep experienced a minor incident on October 17, 2025 affecting Raw Data Access and Snowflake Data Warehouse (Database) and 1 more component, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2025, 03:45 PM UTC
We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.
- identified Oct 17, 2025, 04:03 PM UTC
The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.
- monitoring Oct 18, 2025, 03:15 AM UTC
A fix has been implemented. We are monitoring the results and will provide further updates.
- monitoring Oct 18, 2025, 10:41 PM UTC
The resynchronization process is continuing and we are monitoring progress. Data in nearly all tables has been resynced to be up-to-date within customary latency. Two larger tables are up-to-date through 2025-10-18 06:58 UTC and continuing to catch up
- resolved Oct 20, 2025, 11:31 AM UTC
This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 04:00:08 CST.