BenchPrep incident

Degraded Performance - Boost Dashboard

Minor Resolved View vendor source →

BenchPrep experienced a minor incident on October 21, 2025 affecting Boost Reporting Dashboard, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 07:15 PM UTC
Resolved
Oct 23, 2025, 02:42 PM UTC
Duration
1d 19h
Detected by Pingoru
Oct 21, 2025, 07:15 PM UTC

Affected components

Boost Reporting Dashboard

Update timeline

  1. investigating Oct 21, 2025, 07:15 PM UTC

    We are actively investigating an issue affecting Boost Reporting Dashboard. The Learning Application and other admin tools are not affected.

  2. identified Oct 22, 2025, 05:21 PM UTC

    The issue with Boost reporting has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2025, 10:01 PM UTC

    We have implemented a fix and are monitoring progress

  4. monitoring Oct 23, 2025, 01:23 PM UTC

    We are continuing to monitor progress, with full resolution expected soon

  5. resolved Oct 23, 2025, 02:42 PM UTC

    This incident has been resolved.