Beanworks Quadient Outage History

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Beanworks Quadient had 15 outages in the last 2 years totaling 3075h 26m of downtime, averaging 0.6 incidents per month.

There were 15 Beanworks Quadient outages since November 4, 2024 totaling 3075h 26m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: quadientap.statuspage.io

Major October 6, 2026

Application running slow across all services

Detected by Pingoru
Oct 06, 2026, 08:57 AM UTC
Resolved
Oct 07, 2026, 06:26 AM UTC
Duration
21h 28m
Affected: Web App - APWeb App - SageAPA
Timeline · 6 updates
  1. investigating Oct 06, 2026, 08:57 AM UTC

    Investigating issue now

  2. monitoring Oct 06, 2026, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Oct 06, 2026, 12:40 PM UTC

    Issue investigation is ongoing

  4. investigating Oct 06, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 06, 2026, 06:18 PM UTC

    A fix has been implemented, we are monitoring system closely

  6. resolved Oct 07, 2026, 06:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 2, 2026

Issue affecting SmartCapture, Vendor Management, E-Invoicing and Unisync

Detected by Pingoru
Oct 02, 2026, 02:21 PM UTC
Resolved
Oct 02, 2026, 07:33 PM UTC
Duration
5h 12m
Affected: Smart Capture
Timeline · 3 updates
  1. investigating Oct 02, 2026, 02:21 PM UTC

    investigation ongoing

  2. monitoring Oct 02, 2026, 03:10 PM UTC

    A fix has been put in place, SmartCapture is processing as expected. We are continuing to monitoring to system

  3. resolved Oct 02, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 27, 2026

Ongoing issue detected with Document Extraction service, investigation ongoing

Detected by Pingoru
Apr 27, 2026, 09:10 PM UTC
Resolved
Apr 28, 2026, 02:21 PM UTC
Duration
17h 10m
Affected: Web App - APWeb App - SageAPA
Timeline · 3 updates
  1. investigating Apr 27, 2026, 09:10 PM UTC

    We are currently investigating this issue.

  2. identified Apr 27, 2026, 09:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 28, 2026, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2026

Network Error: Investigating Issue now

Detected by Pingoru
Mar 25, 2026, 10:46 PM UTC
Resolved
Mar 26, 2026, 05:00 PM UTC
Duration
18h 13m
Affected: Web App - APWeb App - SageAPA
Timeline · 4 updates
  1. investigating Mar 25, 2026, 10:46 PM UTC

    We are currently investigating this issue.

  2. identified Mar 25, 2026, 11:20 PM UTC

    Issue is found. System should be normal in 10-15mins

  3. monitoring Mar 25, 2026, 11:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 26, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 2, 2026

Investigating issue: Cannot delete images from Invoice.

Detected by Pingoru
Mar 02, 2026, 06:57 PM UTC
Resolved
Mar 04, 2026, 05:39 PM UTC
Duration
1d 22h
Affected: Web App - APWeb App - SageAPA
Timeline · 2 updates
  1. investigating Mar 02, 2026, 06:57 PM UTC

    Investigating issue: Cannot delete images from Invoice. All environments affected

  2. resolved Mar 04, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2026

Invoice processing is blocked for certain customers

Detected by Pingoru
Jan 23, 2026, 04:59 PM UTC
Resolved
Mar 03, 2026, 08:18 PM UTC
Duration
39d 3h
Affected: Web App - APWeb App - SageAPA
Timeline · 4 updates
  1. investigating Jan 23, 2026, 04:59 PM UTC

    We are investigating the root cause and scale of customers impacted with this issue. Will update here ASAP as we learn more.

  2. investigating Jan 23, 2026, 04:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 23, 2026, 08:58 PM UTC

    A fix has been implemented, we are monitoring the situation closely

  4. resolved Mar 03, 2026, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2025

Detected issues with Login, fix is on the way

Detected by Pingoru
Sep 09, 2025, 11:19 PM UTC
Resolved
Sep 10, 2025, 03:07 PM UTC
Duration
15h 47m
Affected: Web App - APWeb App - SageAPA
Timeline · 3 updates
  1. identified Sep 09, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 09, 2025, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2025

Multiple customers reporting missing mandatory Location field on invoices

Detected by Pingoru
Aug 12, 2025, 03:41 PM UTC
Resolved
Aug 12, 2025, 09:58 PM UTC
Duration
6h 16m
Affected: Web App - APWeb App - SageAPA
Timeline · 4 updates
  1. investigating Aug 12, 2025, 03:41 PM UTC

    We are currently investigating this issue.

  2. identified Aug 12, 2025, 04:34 PM UTC

    A mandatory field is missing, which prevents the submission of an invoice for approval. This affects only customers using Intacct. A fix will be applied.

  3. monitoring Aug 12, 2025, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 09:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2025

Cambridge Payments: Degraded performance detected

Detected by Pingoru
Jul 11, 2025, 05:59 PM UTC
Resolved
Jul 17, 2025, 08:26 PM UTC
Duration
6d 2h
Affected: Cambridge
Timeline · 3 updates
  1. investigating Jul 11, 2025, 05:59 PM UTC

    Cambridge is currently experiencing intermittent payment failures across all three services. They are currently investigating the issue. Please reach out to Quadient AP Support if you are affected by this.

  2. monitoring Jul 11, 2025, 08:49 PM UTC

    A fix has been deployed by the provider to address the earlier degradation in service.

  3. resolved Jul 17, 2025, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025

SmartPayables: Degraded Performance

Detected by Pingoru
Jun 26, 2025, 08:55 PM UTC
Resolved
Aug 18, 2025, 09:23 PM UTC
Duration
53d
Affected: SmartPayables
Timeline · 2 updates
  1. investigating Jun 26, 2025, 08:55 PM UTC

    SmartPayables are currently experiencing an outage, this is preventing us from releasing check payments. We expect the outage to continue until this evening.

  2. resolved Aug 18, 2025, 09:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2025

Smart Capture Upload Failures detected

Detected by Pingoru
May 23, 2025, 10:10 PM UTC
Resolved
Jun 04, 2025, 07:55 PM UTC
Duration
11d 21h
Affected: Smart Capture
Timeline · 2 updates
  1. monitoring May 23, 2025, 10:10 PM UTC

    A fix is now in place for Smart Capture upload failures. We will continue to monitor the issue closely.

  2. resolved Jun 04, 2025, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

Payments erroring out with error "Failed to save payment" or "Batch submit for approval failed"

Detected by Pingoru
Apr 22, 2025, 07:33 PM UTC
Resolved
Apr 28, 2025, 10:10 PM UTC
Duration
6d 2h
Affected: Web App - APWeb App - SageAPA
Timeline · 3 updates
  1. investigating Apr 22, 2025, 07:33 PM UTC

    Multiple North America customers are experiencing payments erroring out with error "Failed to save payment" or "Batch submit for approval failed". We are investigating the root cause.

  2. monitoring Apr 23, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2024

degraded performance on file imports

Detected by Pingoru
Nov 04, 2024, 06:58 PM UTC
Resolved
Nov 07, 2024, 11:11 PM UTC
Duration
3d 4h
Affected: Data Synchronization - File Based / AnySyncData Synchronisation - SyncTool™
Timeline · 3 updates
  1. investigating Nov 04, 2024, 06:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 06, 2024, 02:41 AM UTC

    We will continue to monitor this issue closely.

  3. resolved Nov 07, 2024, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →