Beanworks Quadient incident

Multiple customers reporting missing mandatory Location field on invoices

Resolved after 6 hours 16 minutes, affecting Web App - AP and Web App - SageAPA, on August 12, 2025.

monitoring Aug 12, 2025, 06:43 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 12, 2025, 03:41 PM UTC
Resolved
Aug 12, 2025, 09:58 PM UTC
Duration
6h 16m
Detected by Pingoru
Aug 12, 2025, 03:41 PM UTC

Affected components

Web App - APWeb App - SageAPA

Update timeline

  1. investigating Aug 12, 2025, 03:41 PM UTC

    We are currently investigating this issue.

  2. identified Aug 12, 2025, 04:34 PM UTC

    A mandatory field is missing, which prevents the submission of an invoice for approval. This affects only customers using Intacct. A fix will be applied.

  3. monitoring Aug 12, 2025, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 09:58 PM UTC

    This incident has been resolved.

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