Beanworks Quadient incident

Invoice processing is blocked for certain customers

Resolved after 39 days 3 hours, affecting Web App - AP and Web App - SageAPA, on January 23, 2026.

monitoring Jan 23, 2026, 08:58 PM UTC

A fix has been implemented, we are monitoring the situation closely

Started
Jan 23, 2026, 04:59 PM UTC
Resolved
Mar 03, 2026, 08:18 PM UTC
Duration
39d 3h
Detected by Pingoru
Jan 23, 2026, 04:59 PM UTC

Affected components

Web App - APWeb App - SageAPA

Update timeline

  1. investigating Jan 23, 2026, 04:59 PM UTC

    We are investigating the root cause and scale of customers impacted with this issue. Will update here ASAP as we learn more.

  2. investigating Jan 23, 2026, 04:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 23, 2026, 08:58 PM UTC

    A fix has been implemented, we are monitoring the situation closely

  4. resolved Mar 03, 2026, 08:18 PM UTC

    This incident has been resolved.

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