Beanworks Quadient incident

Invoice Export Files Not Processing

Resolved after 5 hours 13 minutes, affecting Web App - AP and Web App - SageAPA, on April 11, 2022.

monitoring Apr 11, 2022, 11:12 PM UTC

A fix has been deployed and we are monitoring the solution at this time.

Started
Apr 11, 2022, 10:51 PM UTC
Resolved
Apr 12, 2022, 04:05 AM UTC
Duration
5h 13m
Detected by Pingoru
Apr 11, 2022, 10:51 PM UTC

Affected components

Web App - APWeb App - SageAPA

Update timeline

  1. investigating Apr 11, 2022, 10:51 PM UTC

    We are currently aware of a subset of customers experiencing an issue where their invoice export requests are not processing. This incident is being actively investigated.

  2. monitoring Apr 11, 2022, 11:12 PM UTC

    A fix has been deployed and we are monitoring the solution at this time.

  3. resolved Apr 12, 2022, 04:05 AM UTC

    Incident resolved. Will send communication tomorrow morning after standup.

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