Beanworks Quadient incident
Quadient AP in maintenance mode – critical security upgrade
Beanworks Quadient experienced a critical incident on October 21, 2026 affecting Web App - AP and Web App - SageAPA, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 04:30 PM UTC
Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience.
- identified Oct 21, 2026, 05:40 PM UTC
Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience. Update: The maintenance is still in progress, and the application is unavailable until completed. The processing of transactions is paused, but all delayed transactions will be processed once the service is restored.
- identified Oct 21, 2026, 08:29 PM UTC
Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience. Update: We started the verification of the changes, the last phase of the maintenance. Once completed successfully, access to Quadient AP will be restored. Thank you for your patience.
- monitoring Oct 21, 2026, 09:10 PM UTC
The maintenance is now complete, and the service is back up and running. We will monitor the situation to ensure it operates normally. Thank you for your patience.
- resolved Oct 22, 2026, 12:10 AM UTC
The maintenance window is now closed, all systems confirmed operational. Thank you for your patience and understanding.