Resolved after 9 hours 45 minutes, affecting Web App - SageAPA, on May 11, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Web App - SageAPA
Update timeline
- investigating May 11, 2022, 03:39 PM UTC
We are currently investigating an issue where customers are experiencing a very high latency between triggering an export, and the export file being generated.
- identified May 11, 2022, 07:03 PM UTC
The issue has been identified an a fix is being issued.
- monitoring May 11, 2022, 10:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2022, 01:24 AM UTC
This incident has been resolved.
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