Beanworks Quadient incident

Partial Pod 20 customers Invoices "Sending to FTP" is stuck and is preventing Smart Syncs

Resolved after 5 hours 37 minutes, affecting Web App - SageAPA and Data Synchronisation - SyncTool™, on October 26, 2022.

monitoring Oct 26, 2022, 04:22 PM UTC

The file export job was stuck and resumed now. We are monitoring the file export status.

Started
Oct 26, 2022, 03:28 PM UTC
Resolved
Oct 26, 2022, 09:06 PM UTC
Duration
5h 37m
Detected by Pingoru
Oct 26, 2022, 03:28 PM UTC

Affected components

Web App - SageAPAData Synchronisation - SyncTool™

Update timeline

  1. investigating Oct 26, 2022, 03:28 PM UTC

    Some Pod 20 customers experience Invoices "Sending to FTP" stuck and preventing Smart Syncs, we are investigating the issue.

  2. monitoring Oct 26, 2022, 04:22 PM UTC

    The file export job was stuck and resumed now. We are monitoring the file export status.

  3. resolved Oct 26, 2022, 09:06 PM UTC

    After resuming the job, the file import and export process is normal.

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