Resolved after 2 hours 34 minutes, affecting Web App - AP and Web App - SageAPA, on December 30, 2022.
Our investigation concluded that invoices were not processed by our Overnight Coding Team. We recommend that any urgent invoices be coded manually to prevent any further delays. We apologize for any inconvenience this may have caused and we can assure you that no data has been lost. Invoices will be coded as normal from January 2nd.
Affected components
Update timeline
- investigating Dec 30, 2022, 05:04 PM UTC
We are currently investigating this issue.
- investigating Dec 30, 2022, 07:00 PM UTC
Our initial investigation shows that invoices were not coded by our Overnight Verification Team last night. We are continuing to investigate to find the root cause. We recommend that any urgent invoices are coded manually to prevent any delays.
- resolved Dec 30, 2022, 07:38 PM UTC
Our investigation concluded that invoices were not processed by our Overnight Coding Team. We recommend that any urgent invoices be coded manually to prevent any further delays. We apologize for any inconvenience this may have caused and we can assure you that no data has been lost. Invoices will be coded as normal from January 2nd.
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