Beanworks Quadient incident

Sync Error: An established connection was aborted by the server

Resolved after 11 hours 20 minutes, affecting Data Synchronisation - SyncTool™, on October 2, 2023.

monitoring Oct 02, 2023, 04:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 02, 2023, 03:43 PM UTC
Resolved
Oct 03, 2023, 03:03 AM UTC
Duration
11h 20m
Detected by Pingoru
Oct 02, 2023, 03:43 PM UTC

Affected components

Data Synchronisation - SyncTool™

Update timeline

  1. investigating Oct 02, 2023, 03:43 PM UTC

    Some of customers are experiencing Sync Error: An established connection was aborted by the server.

  2. identified Oct 02, 2023, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2023, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2023, 03:03 AM UTC

    This incident has been resolved.

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