Beanworks Quadient incident
Detected intermittent Payment Release issues with provider Cambridge
Resolved after 103 days, affecting Cambridge, on August 17, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 17, 2023, 05:36 PM UTC
We are experiencing intermittent release errors with the payment provider: Cambridge. Customers may experience errors when attempting to release payments with this method. If you are experiencing this error, please reach out to the support team to assist. Please take note it could take multiple attempts to successfully release the payment. The case has been escalated as a Sev2 and we are working with Cambridge to identify and resolve the root cause.
- identified Oct 11, 2023, 06:10 PM UTC
The system experiences high requests. an action is taken to mitigate the delay of the requests.
- monitoring Oct 11, 2023, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2023, 06:04 PM UTC
This incident has been resolved.
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