Beanworks Quadient incident
Full outage with releasing Cambridge payments
Resolved after 42 days 23 hours, affecting Cambridge, on December 18, 2023.
We have resolved the connection outage with our payment provider, Cambridge. Payment releases and vendor enrolments should now be processing as expected.
Affected components
Update timeline
- investigating Dec 18, 2023, 06:28 PM UTC
Please be aware we are currently experiencing intermittent outage with our Cambridge connection. All payments released in this period may be subjected to an error status, resulting in a non successful payment release. We are currently working with the Cambridge technical team to resolve the issue. In the mean time, if you experience any payment errors, please reach out to our support team [email protected]
- investigating Jan 23, 2024, 06:52 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 23, 2024, 09:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2024, 09:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 24, 2024, 12:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2024, 05:57 PM UTC
We have resolved the connection outage with our payment provider, Cambridge. Payment releases and vendor enrolments should now be processing as expected.
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