Beanworks Quadient incident

Multiple Customers Reporting Unable to Sign In / Slowness in the System

Resolved after 6 days 4 hours, affecting Web App - AP and Web App - SageAPA, on July 25, 2024.

monitoring Jul 25, 2024, 07:09 PM UTC

The system is back to normal operations.

Started
Jul 25, 2024, 04:16 PM UTC
Resolved
Jul 31, 2024, 08:56 PM UTC
Duration
6d 4h
Detected by Pingoru
Jul 25, 2024, 04:16 PM UTC

Affected components

Web App - APWeb App - SageAPA

Update timeline

  1. investigating Jul 25, 2024, 04:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 25, 2024, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jul 25, 2024, 05:52 PM UTC

    We are currently investigating this issue.

  4. monitoring Jul 25, 2024, 07:09 PM UTC

    The system is back to normal operations.

  5. resolved Jul 31, 2024, 08:56 PM UTC

    This incident has been resolved.

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