Beanworks Quadient incident

Multiple customers reporting "Fund Source is disabled" error for Nvoicepay

Resolved after 16 hours 49 minutes, affecting NvoicePay, on September 5, 2024.

monitoring Sep 06, 2024, 12:56 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 05, 2024, 10:41 PM UTC
Resolved
Sep 06, 2024, 03:30 PM UTC
Duration
16h 49m
Detected by Pingoru
Sep 05, 2024, 10:41 PM UTC

Affected components

NvoicePay

Update timeline

  1. identified Sep 05, 2024, 10:41 PM UTC

    Multiple customers reporting "Fund Source is disabled" error for Nvoicepay. The issue has been identified. We are actively working with our vendor for the fix.

  2. monitoring Sep 06, 2024, 12:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 06, 2024, 03:30 PM UTC

    This incident has been resolved.

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