Beanworks Quadient incident

Customers fail to login on NORAM Pods 10 and 11

Resolved after 7 hours 1 minute, affecting Web App - AP and Web App - SageAPA, on September 11, 2024.

monitoring Sep 11, 2024, 02:42 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 11, 2024, 02:37 PM UTC
Resolved
Sep 11, 2024, 09:38 PM UTC
Duration
7h 1m
Detected by Pingoru
Sep 11, 2024, 02:37 PM UTC

Affected components

Web App - APWeb App - SageAPA

Update timeline

  1. investigating Sep 11, 2024, 02:37 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 11, 2024, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2024, 09:38 PM UTC

    This incident has been resolved.

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