Resolved after 1 hour 46 minutes, affecting BCycle Mobile App, on September 21, 2026.
Our team had also identified a configuration change that we have implemented and we are seeing registrations and phone verification working again. We will continue to monitor the system.
Affected components
Update timeline
- investigating Sep 21, 2026, 04:17 PM UTC
We are currently receiving reports of failed registration attempts within our mobile app. We have identified that Twilio is currently experiencing an outage. They are investigating the issues on their end and we will continue to monitor our systems and update accordingly when we see things begin to recover.
- monitoring Sep 21, 2026, 04:47 PM UTC
Our team had also identified a configuration change that we have implemented and we are seeing registrations and phone verification working again. We will continue to monitor the system.
- resolved Sep 21, 2026, 06:04 PM UTC
This incident has been resolved.
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