- Detected by Pingoru
- May 04, 2026, 05:51 PM UTC
- Resolved
- May 07, 2026, 02:29 PM UTC
- Duration
- 2d 20h
Affected: Kiosk Client Installation
Timeline · 3 updates
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identified May 04, 2026, 05:51 PM UTC
Our kiosk client imaging process is currently being affected by a widespread outage from Ubuntu, due to a cyberattack that began Thursday, April 30th at approximately 12pm CDT. Since that time, our kiosk client imaging process has been unable to complete successfully in a reliable manner. At this time, we ask for you to please pause kiosk client imaging until further notice. We are continuing to monitor the situation and will update with more information as services are made available once again. We apologize for the inconvenience.
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identified May 05, 2026, 10:13 PM UTC
The kiosk client imaging process is still being affected by Ubuntu service degradation. As the situation is unpredictable with times where services are up and down, we are unable to confirm a restoration to normal service with kiosk client imaging. Currently, you can attempt to complete the kiosk client imaging process, but it may fail due to down services. If this is the case, please wait and try again at a later time. We are very sorry for the inconvenience this causes for your operations. We will continue to monitor and give notice when services are reliably available again. Thank you for your patience!
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resolved May 07, 2026, 02:29 PM UTC
Kiosk client imaging functionality has been restored to normal operating standards. Ubuntu service dependencies have been restored to normal functionality and we have confirmed that the re-imaging and installation process is functional again. Thank you for your patience and understanding while we monitored this situation.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 08:23 PM UTC
- Resolved
- Feb 19, 2026, 09:41 PM UTC
- Duration
- 1h 18m
Affected: BCycle Mobile App
Timeline · 3 updates
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investigating Feb 19, 2026, 08:23 PM UTC
We are currently investigating an issue where users may experience intermittent crashes. We will continue to provide updates as we know more.
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monitoring Feb 19, 2026, 08:45 PM UTC
A fix for this has been implemented and we are monitoring the system.
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resolved Feb 19, 2026, 09:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 01:09 PM UTC
- Resolved
- Jan 28, 2026, 03:24 PM UTC
- Duration
- 2h 15m
Affected: DEN - BCycle Admin
Timeline · 3 updates
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investigating Jan 28, 2026, 01:09 PM UTC
We are currently investigating and issue reported where some users are having issues logging into admin, and those who can log in are receiving a pop up error message on the dashboard.
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monitoring Jan 28, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 28, 2026, 03:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 11:26 PM UTC
- Resolved
- Jan 22, 2026, 02:47 PM UTC
- Duration
- 7d 15h
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 3 updates
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investigating Jan 14, 2026, 11:26 PM UTC
A refresh issue for reporting data is preventing Power BI reports from returning data for 2026. We are working through a fix. These reports and other reports may have data gaps for the next several days as a series of refreshes runs sequentially. We apologize for the inconvenience.
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monitoring Jan 20, 2026, 02:54 PM UTC
The fix is working and the data is refreshed through 1/13. We hope to see the database jobs work through the rest of the data within the next day or two. Thank you for your patience as these jobs are catching up.
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resolved Jan 22, 2026, 02:47 PM UTC
Reports are now refreshing at their usual cadence. Please submit a Zendesk ticket with any ongoing concerns. Thank you!
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 03:32 PM UTC
- Resolved
- Nov 18, 2025, 04:13 PM UTC
- Duration
- 41m
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 2 updates
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identified Nov 18, 2025, 03:32 PM UTC
Some users are experiencing an issue in Admin page loading due to the widespread Cloudflare outage. Affected users are unable to see grid pages loading with data. We will monitor the status of the outage and provide more detail as we are able.
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resolved Nov 18, 2025, 04:13 PM UTC
The Cloudflare issue is now resolved and no longer affecting Admin loading in new sessions. If you are still experiencing issues with grid pages in Admin, we recommend you clear your browser's cache and reload the admin site.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 04:55 PM UTC
- Resolved
- Oct 06, 2025, 04:57 PM UTC
- Duration
- 4d
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 2 updates
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investigating Oct 02, 2025, 04:55 PM UTC
We are aware of an issue with the display of two sets of reports in BCycle Admin (System Analytics and 3.0 Dock Reporting). We are working with Microsoft to resolve the issue. This limited report availability may extend through the weekend. We apologize for the inconvenience!
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resolved Oct 06, 2025, 04:57 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 28, 2025 - Detected by Pingoru
- Sep 28, 2025, 06:09 PM UTC
- Resolved
- Sep 28, 2025, 09:04 PM UTC
- Duration
- 2h 54m
Affected: Twilio SMS Long Code, North AmericaBCycle Mobile App
Timeline · 2 updates
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monitoring Sep 28, 2025, 06:09 PM UTC
Twilio is reporting outages across their network which is impacting SMS verification in the BCycle Mobile App. We are monitoring the situation and will update here when Twilio has resolved the issue. We appreciate your patience and apologize for the inconvenience.
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resolved Sep 28, 2025, 09:04 PM UTC
Twilio has resolved their outage.
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2025, 03:04 PM UTC
- Resolved
- Aug 23, 2025, 01:02 AM UTC
- Duration
- 9h 58m
Affected: Service Fabric
Timeline · 2 updates
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investigating Aug 22, 2025, 03:04 PM UTC
We are noticing some sporadic server performance issues that may be affecting kiosk/dock communications. We are actively investigating this issue.
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resolved Aug 23, 2025, 01:02 AM UTC
Our investigation verified that the system is operating normally. No corrective action has been taken. Please reach out to support if you experience any outages or issues.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2025, 12:14 PM UTC
- Resolved
- Aug 04, 2025, 02:16 PM UTC
- Duration
- 2h 2m
Affected: DEN - BCycle AdminDEN - Portal APIPHL - Portal APIService FabricLAX - Portal APIIdentity ServiceBCycle Mobile App
Timeline · 4 updates
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investigating Aug 04, 2025, 12:14 PM UTC
We are aware that BCycle Admin for DEN and the BCycle mobile app is currently experiencing issues. We are actively investigating the issue and will update the status page as we know more.
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investigating Aug 04, 2025, 12:51 PM UTC
We are continuing to investigate the issue, we have updated to include parts of the system where we are seeing additional impact. We have some reports from operators of issues with maintenance checkouts and trips not fully updating in PHL admin - although LAX and PHL Admin overall appear to be mostly operational. We will continue to update the status page as we know more and work towards resolving the issue.
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monitoring Aug 04, 2025, 01:29 PM UTC
A fix has been implemented and we are continuing to monitor the system.
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resolved Aug 04, 2025, 02:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 03:22 PM UTC
- Resolved
- Jul 15, 2025, 05:52 PM UTC
- Duration
- 2h 30m
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 3 updates
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investigating Jul 15, 2025, 03:22 PM UTC
The reporting dashboard on Admin's homepage is currently showing incorrect data. We are investigating the root cause of this issue as we work towards resolving this discrepancy.
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monitoring Jul 15, 2025, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 15, 2025, 05:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 05, 2025, 03:31 PM UTC
- Resolved
- Jul 05, 2025, 05:30 PM UTC
- Duration
- 1h 59m
Affected: DEN - BCycle Admin
Timeline · 4 updates
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investigating Jul 05, 2025, 03:31 PM UTC
We are investigating an issue with Admin data behaving inconsistently and user trips not closing. We will continue to update with more information as we find more information and work towards a solution.
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identified Jul 05, 2025, 04:18 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 05, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 05, 2025, 05:30 PM UTC
This issue has been resolved. Please be aware that admin may still show some inconsistency in data from the time of the outage.
Read the full incident report →
- Detected by Pingoru
- Jun 07, 2025, 11:43 PM UTC
- Resolved
- Jun 08, 2025, 05:22 PM UTC
- Duration
- 17h 38m
Affected: DEN - BCycle AdminProgram Websites
Timeline · 5 updates
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investigating Jun 07, 2025, 11:43 PM UTC
An issue in admin with the reporting dashboard is blocking regular access to the admin site. We are investigating to find a fix for this issue. Thank you for your patience while we resolve this issue.
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identified Jun 08, 2025, 03:17 AM UTC
The issue has been identified and a fix is being implemented.
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identified Jun 08, 2025, 03:18 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Jun 08, 2025, 10:29 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 08, 2025, 05:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2025, 06:39 PM UTC
- Resolved
- May 09, 2025, 01:30 AM UTC
- Duration
- 1d 6h
Affected: BCycle Mobile App
Timeline · 4 updates
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identified May 07, 2025, 06:39 PM UTC
The mobile app is crashing when visiting the user settings page. Newly registered users will also get a popup with a notification error. We have identified the issue and are working on the solution which will include a new app version.
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identified May 07, 2025, 06:49 PM UTC
We are continuing to work on a fix for this issue.
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monitoring May 07, 2025, 09:45 PM UTC
A fix has been implemented and an iOS and Android app release (5.5.1) is underway. We will update the status page when the new app versions are available on the Apple and Google Play Stores.
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resolved May 09, 2025, 01:30 AM UTC
Mobile app updates to fix this issue are available on Android and iOS. Please update to version 5.5.1. As a reminder, you can see your app version under Info > About BCycle. Thank you!
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2025, 03:05 PM UTC
- Resolved
- Apr 29, 2025, 09:24 PM UTC
- Duration
- 6h 19m
Affected: IoT HubService Fabric
Timeline · 4 updates
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investigating Apr 29, 2025, 03:05 PM UTC
We are currently investigating an issue with 3.0 dock reauthorization/repairing. The steps to recover any docks that did not migrate properly overnight are not working as expected in most cases. Please stay tuned for updates, potentially including a hot fix and updated recovery procedures.
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investigating Apr 29, 2025, 05:12 PM UTC
We are continuing to investigate. At this time, we recommend pausing 3.0 dock reauthorizations while we troubleshoot this issue. Please stay tuned for further updates.
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monitoring Apr 29, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results. Revised instructions for bringing 3.0 docks back to full functionality are available in the BCycle Help Center: https://bcycle.zendesk.com/hc/en-us/articles/40781845636883-3-0-Dock-Recovery-Post-Azure-Migration Please go ahead with field visits to affected 3.0 docks, and submit a ticket with any questions or ongoing issues.
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resolved Apr 29, 2025, 09:24 PM UTC
The issue has been resolved. Please go ahead with field visits to 3.0 docks that need manual intervention to start communicating with our new Azure resources. Instructions are here: https://bcycle.zendesk.com/hc/en-us/articles/40781845636883-3-0-Dock-Recovery-Post-Azure-Migration. Please submit a ticket with any questions or ongoing issues. Thank you for your patience as we worked through this issue.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2025, 10:13 PM UTC
- Resolved
- Mar 07, 2025, 12:21 AM UTC
- Duration
- 2h 7m
Affected: DEN - Portal APIPHL - Portal APILAX - Portal API
Timeline · 3 updates
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investigating Mar 06, 2025, 10:13 PM UTC
We are currently investigating this issue and will provide up to date information about the cause of our app crashing as we know more.
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monitoring Mar 06, 2025, 10:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 07, 2025, 12:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2025, 08:58 PM UTC
- Resolved
- Jan 16, 2025, 02:41 AM UTC
- Duration
- 5h 43m
Affected: Service Fabric
Timeline · 4 updates
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investigating Jan 15, 2025, 08:58 PM UTC
We are seeing an issue with service fabric performance that would affect checkout times for kiosks and docks and are investigating to find the root cause.
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identified Jan 15, 2025, 10:25 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 15, 2025, 11:58 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 16, 2025, 02:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2024, 02:38 PM UTC
- Resolved
- Dec 04, 2024, 07:33 PM UTC
- Duration
- 4h 55m
Affected: DEN - Portal APIService Fabric
Timeline · 3 updates
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investigating Dec 04, 2024, 02:38 PM UTC
We are currently investigating an issue affecting the BCycle app, which is not consistently opening/loading for users.
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monitoring Dec 04, 2024, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 04, 2024, 07:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2024, 08:34 PM UTC
- Resolved
- Nov 25, 2024, 09:38 PM UTC
- Duration
- 4d 1h
Affected: 3.0 Dock Monitor
Timeline · 2 updates
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investigating Nov 21, 2024, 08:34 PM UTC
We are currently investigating an issue preventing 3.0 docks from pairing. All paired docks face no related operational issues. If you are creating a station the information can still be built out and saved but the docks will not pair until this is remedied. Thank you for your patience on the matter and we will provide updates here.
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resolved Nov 25, 2024, 09:38 PM UTC
This incident has been resolved and 3.0 dock pairing can be performed as normal again, thank you for your patience on the matter!
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2024, 11:33 PM UTC
- Resolved
- Jul 30, 2024, 12:54 AM UTC
- Duration
- 1h 21m
Affected: DEN - BCycle AdminDEN - Portal API
Timeline · 2 updates
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monitoring Jul 29, 2024, 11:33 PM UTC
We have restarted services in the DEN tenant to address an issue affecting checkouts and the BCycle Admin site. We are monitoring the system to ensure operations return to normal.
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resolved Jul 30, 2024, 12:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2024, 05:18 AM UTC
- Resolved
- Jul 19, 2024, 08:06 PM UTC
- Duration
- 14h 47m
Affected: DEN - BCycle AdminDEN - Portal APIIoT HubPHL - BCycle AdminPHL - Portal APIService FabricLAX - BCycle AdminStream AnalyticsLAX - Portal APIProgram Websites
Timeline · 8 updates
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investigating Jul 19, 2024, 05:18 AM UTC
We are currently investigating an issue with networking failures in our system. We will continue to update on the impact of this in our system as we know more.
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identified Jul 19, 2024, 06:08 AM UTC
We have identified root cause with a network failure. We are working to resolve the issue and will continue to update with more information when possible.
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identified Jul 19, 2024, 07:39 AM UTC
We are continuing to work on a fix for this issue.
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identified Jul 19, 2024, 11:06 AM UTC
A fix is currently being rolled out to affected components across our system. We appreciate your patience as we implement this solution.
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identified Jul 19, 2024, 11:08 AM UTC
BCycle continues to actively investigate the systemwide outage, which is impacting trips, Admin, the BCycle App, BCycle.com. This outage is directly related to the Global Crowdstrike Outage, which is impacting global services, including major outages with airlines and emergency support services. BCycle has been actively working on applying a fix to our servers. Once that's done, path to full recovery is unclear at this time, but we will keep things updated here as we get closer to being fully back online. We apologize for this major disruption, and are doing everything we can to restore service as soon as possible. In the meantime, we advise you to communicate as needed to your local bike share team and riders.
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identified Jul 19, 2024, 12:55 PM UTC
We are continuing to apply the fix to our servers. We expect services to begin to recover as all servers receive the fix. Sitefinity-based websites are available again. We will provide another update within the next hour.
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monitoring Jul 19, 2024, 01:52 PM UTC
The fix has been implemented. We are seeing systems recover and user trips are occurring in all three tenants. We will continue monitoring throughout the morning to ensure a complete return to normal service. Please reach out via the BCycle Help Center with any open issues. Thank you!
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resolved Jul 19, 2024, 08:06 PM UTC
This incident has been resolved and all systems are running normally.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2024, 09:41 PM UTC
- Resolved
- Jul 12, 2024, 09:34 PM UTC
- Duration
- 27d 23h
Affected: IoT HubService Fabric
Timeline · 9 updates
Read the full incident report →
