BCycle incident

Admin dashboard error blocking user access and program websites inaccessible

Major Resolved View vendor source →

BCycle experienced a major incident on June 7, 2025 affecting DEN - BCycle Admin and Program Websites, lasting 17h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2025, 11:43 PM UTC
Resolved
Jun 08, 2025, 05:22 PM UTC
Duration
17h 38m
Detected by Pingoru
Jun 07, 2025, 11:43 PM UTC

Affected components

DEN - BCycle AdminProgram Websites

Update timeline

  1. investigating Jun 07, 2025, 11:43 PM UTC

    An issue in admin with the reporting dashboard is blocking regular access to the admin site. We are investigating to find a fix for this issue. Thank you for your patience while we resolve this issue.

  2. identified Jun 08, 2025, 03:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 08, 2025, 03:18 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 08, 2025, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 08, 2025, 05:22 PM UTC

    This incident has been resolved.