BCycle experienced a major incident on August 4, 2025 affecting DEN - BCycle Admin and DEN - Portal API and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 12:14 PM UTC
We are aware that BCycle Admin for DEN and the BCycle mobile app is currently experiencing issues. We are actively investigating the issue and will update the status page as we know more.
- investigating Aug 04, 2025, 12:51 PM UTC
We are continuing to investigate the issue, we have updated to include parts of the system where we are seeing additional impact. We have some reports from operators of issues with maintenance checkouts and trips not fully updating in PHL admin - although LAX and PHL Admin overall appear to be mostly operational. We will continue to update the status page as we know more and work towards resolving the issue.
- monitoring Aug 04, 2025, 01:29 PM UTC
A fix has been implemented and we are continuing to monitor the system.
- resolved Aug 04, 2025, 02:16 PM UTC
This incident has been resolved.